Welcome to Midwest Disposal
AM Disposal customers. We’re here to help.
If you were an AM Disposal customer, your account information should already be loaded into our customer portal. Sign in with the email address or phone number on your account to pay your bill, view your services, and see your current credit, if applicable.
Your local Midwest Disposal teamBased in Dixon. Serving Northern Illinois.
Pay your bill or view your account.
Use the email address or phone number associated with your AM Disposal account.
Pay Your Bill
Opens your customer portal in a new tab.
A little clarity goes a long way
Your questions, answered.
Find a starting point here. For details specific to your address or invoice, our team can review your account with you.
01Pickup & service
My pickup was missed. What should I do?
Call 815-288-1089 or email our team. Include your service address, the date you expected collection, and whether trash, recycling or another service was missed. We’ll review the issue with you.
Will my pickup day or service change?
For the instructions that apply to your address, refer to any transition notice you receive. If you haven’t received one or aren’t sure of your pickup day, contact our team with your service address so we can confirm.
What about my cart, an extra pickup or a bulky item?
Tell us what you need and your service address. We can help with cart questions and explain the options for additional collection. Please confirm availability, scheduling and any charges with our team before placing extra items out.
02Billing & payments
Who should I pay during the transition?
Former AM Disposal customers can pay their bill through this customer portal. Current Midwest Disposal customers can choose their payment option here. If you’re unsure which account or invoice applies, contact our team before paying.
Does my existing autopay transfer?
Please have our team confirm your account’s autopay status before making changes or setting up a second automatic payment. Don’t send card numbers, bank details or passwords by email.
What happens to my rate, balance or account credit?
Sign in to the customer portal with your email address or phone number to view your services and current credit, if applicable. For questions about your rate or balance, or if something looks incorrect, send us your account details using the review form below.
03My account
How do I confirm you have my AM account?
Open the customer portal above and sign in with the email address or phone number on your AM Disposal account. You’ll receive a one-time sign-in code. Once signed in, you can view the services on your account and your current credit, if applicable.
I can’t log in. Does that mean I’m not a customer?
No. Your information may be missing or may not have been saved correctly in the AM Disposal records we received. Complete the account review form below with your name, service address, phone number and the service you believe you had. If you’re not sure, select “Unsure.”
How do I correct my contact or account information?
Use the account review form below to share your current contact information and the service you believe you had. You can also call 815-288-1089 or email our team. We may need to verify your identity before changing account details.
People, not a dead end
Still need a hand?
Let’s get it sorted.
Our Midwest Disposal team can help with AM customer questions, service issues and next steps.
inbox@midwestdisposalllc.comHelp us help you faster.
- Your service address, unit number and ZIP code
- Your name and a phone number where we can reach you
- Your AM account or invoice number, if available
- A short description of the issue and any relevant dates
Please do not email payment card numbers, bank information, passwords or verification codes.
Looking for other contact information? Visit Contact Us.
